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Clear the cache and cookies (in Chrome, use the "all time" time range)

Why: This eliminates saved information from the browser providing errors

Solution: Regularly clear cache and cookies.

Ensure the browser's cookie preferences are NOT set to "Block all cookies"

Why: If you "Block all cookies", some features of our store may not work as intended.

Solution: Switch setting to either 'Allow all cookies' or "Block third-party cookies in Incognito". Chrome URL: chrome://settings/cookies

When using incognito, and you are still experiencing a display issue, make sure you have disabled browser extensions as these can change how the pages look.

Why: This eliminates extensions providing errors.

Solution: Delete unused extensions, turn off extensions.

Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)

Why: This eliminates the browser version providing errors.

Solution: Update the browser, uninstall and reinstall the browser, use a supported browser.

If all of these steps have been followed and you are still having trouble, please contact us at inquiries@ennisfabrics.com